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This is probably why Alamo Drafthouse (that theater) now just automatically adds an 18% service fee. The point of the article is to engender empathy for the wo

• genocidicbunny 3y ago
  This is better, but I still don't like these %-based fees, because they're still hiding the total fee. How many people are going to sit there, calculate how much the things they ordered will cost total, and then calculate what the service fee is going to be for their order? Few if any. So while this does eliminate the uncomfortable interaction of tipping the staff directly, it doesn't solve the 'hidden fee' aspect of it. Just raise your prices 18%. If you're terribly concerned that people are going to balk at the raised prices, you can put a little explanation in your menu: "You may have noticed our higher prices since the last time you visited. We have raised our prices and eliminated our service fee. Now the price you see on the menu is the price you pay, no tips or additional fees!"