Thank you for the reply :) I was wondering if it would be possible to just build on an existing web client? I was hoping to move to a community based help desk

Thank you for the reply :) I was wondering if it would be possible to just build on an existing web client? I was hoping to move to a community based help desk later, but just have 1:1 for now, I offer both free and paid hosting and it converts quite well so you can hopefully see the need to have a community based aspect as well.