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Meamwhile I think the law should garantee a customer can speak to someone at a company who has enough power to take action on the entire customer account. At l
by quadcore 3y ago
Meamwhile I think the law should garantee a customer can speak to someone at a company who has enough power to take action on the entire customer account.
At least in France we passed a law that says that if you subscribed to a service online, you can unsubscribed online too (no idea if we're first, or last).
- dharmab 3y agoThe US FTC made that a rule earlier this year: https://www.ftc.gov/news-events/news/press-releases/2023/03/federal-trade-commission-proposes-rule-provision-making-it-easier-consumers-click-cancel-recurring https://www.ftc.gov/news-events/news/press-releases/2023/03/...
- bee_rider 3y agoI am also annoyed by these online services with basically no customer service. But, what do you mean by “take action on the entire customer account?” “Trick or bribe a human” is not a very difficult task, so it must be the case that there are some things a customer service agent can’t do. Granting access, clearly a no-go for any service that might hold important private documents. But also, canceling an account on that sort of service could be pretty catastrophic… which means they can’t resolve problems in a direction that stops them from billing you…
- jedberg 3y agoCalifornia adopted the rule that unsubscribe has to be the same process as subscribe a few years ago, then recently it was adopted nationally. For a while some sites only let you unsubscribe online if your address was in California, so people would change their address and then unsubscribe online.