This is not at all surprising when the business model does nothing to encourage drivers and restaurants to cooperate. If these places had to service their custo

This is not at all surprising when the business model does nothing to encourage drivers and restaurants to cooperate. If these places had to service their customers directly with drive-through/drive-up they would not be able to sustain themselves. As it is, the delivery driver usually ends up being the customer's punching bag for any issue whatsoever. Do delivery drivers have any leverage whatsoever against restaurants who provide this kind of terrible experience?