I think the confusion comes from the fact that Email has two definitions: a protocol and a client. Both of which are referred to as Email. I find this happens

I think the confusion comes from the fact that Email has two definitions: a protocol and a client. Both of which are referred to as Email. I find this happens quiet often in technology. It is important at times to specify, but I do not think it is always required. For instance, when you say 'Email is broken and needs to be fixed'. Unless you have the solution I think it is more appropriate to be ambiguous.