You might have luck filing a complaint about Google with the CFPB: https://www.consumerfinance.gov/complaint/ https://www.consumerfinance.gov/complaint/ I had

You might have luck filing a complaint about Google with the CFPB: https://www.consumerfinance.gov/complaint/ https://www.consumerfinance.gov/complaint/ I had a weird experience with a bank where they seemed to re-open my account after it was closed. I got a letter (as requested) within the 15 day window stating the account was closed and I wouldn't be responsible for any fees on the account in the event it opened again. They spent most of the 15 days bombarding me with calls and emails trying to resolve it outside the CFPB, but I wanted it on record. That letter is now a PDF attached to the complaint with a complaint ID in case I have problems.