> In some ways, it’s nice for there to be a responsive community, but in other ways, I think a trillion dollar company should pay for excellent customer service

> In some ways, it’s nice for there to be a responsive community, but in other ways, I think a trillion dollar company should pay for excellent customer service. Not sure how much you're following financial news these days, but trillion dollar companies are getting outright massacred on Wall Street if they dare spend money on things deemed "unnecessary" by the bankers. Customer support organizations were the ones most targeted and hit by layoffs across the board to cut costs. After all, Google products are still being used after they fired large amount of support staff (not that support experience was good with them). It's a good example for other corporations to do the same - it's not like you'll go elsewhere, riiiight? Time to "cut the fat" (term I've seen on HN). (And that doesn't include internal pressures in these corporations to avoid unpromoteable, unsexy, expensive and boring work of supporting customers.)