4 ms·
Google and Valve, for example, are two companies that I like immensely, and I think they do a great job in their respective markets. Yet Google can arbitrarily
by tomkarlo 15y ago
Google and Valve, for example, are two companies that I like immensely, and I think they do a great job in their respective markets. Yet Google can arbitrarily cut off access to my email, and Valve can do the same with my games.
Especially in terms of cloud email, isn't that going to be true of any service provider you choose? That has nothing to do with monopolies, it's just the nature of the beast. People you buy services from can stop providing those services.
- sgentle 15y agoAbsolutely. Anyone you do business with can do anything not forbidden by the law. But competition is a great reason to avoid doing things that make your customers unhappy. If there was another cloud email provider that was as good as Gmail, but additionally had a reputation for never disabling accounts, I would switch to them. Gmail would lose my business, and I wouldn't have to worry about my account disappearing if some bayesnet decides I'm a bad guy.
- tomkarlo 15y agoOkay, but email is a highly competitive business. Competition doesn't mean you don't make customers unhappy, it just means you're judicious about how/when you do it. Any time you have to balance customer needs with abuse mitigation and legal compliance, you're going to have to do some things that make some customers unhappy in the name of being able to provide the wider service.