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I had something similar happen to my paid, enterprise tier Google Workspace account. One day, the entire drive was as if I went in a time machine back quite lit

by 015a 3y ago

I had something similar happen to my paid, enterprise tier Google Workspace account. One day, the entire drive was as if I went in a time machine back quite literally ~six years (I've had the account for a looong time). Dozens of gigabytes of files gone, and dozens of gigabytes of old files I've 100% deleted in their place (though, I don't linger too much on the "is google actually deleting things" theory, because it is a Workspace account and maybe I have some kind of "never actually delete data" setting enabled, I don't know and haven't looked, the Workspace admin UI requires a PhD to figure out). I wasn't too worried, as I sync everything to a local NAS. It was actually quite an interesting trip down memory lane. The next day, it was back to normal.

rkagerer 3y ago
They really ought to coordinate with users in circumstances like these. What if you'd already begun to fix it - would your efforts have been rolled back? Or if you just happened to use the opportunity to undertake a big cleanup / organizational overhaul on your folder structure?
- 015a 3y ago
  Yeah I'm really not sure, except that I definitely did not receive any communication about what happened (this was back in ~May this year). I also did not proactively reach out to Support (busy that day, had backups, and it was fixed by the next day so). Also to clarify; while its technically possible that the Cloud Sync application on my Synology NAS could have done it; it can be configured with bi-directional sync and is fully authenticated to commit files back to Google Drive and delete existing ones. I have it set to "Download Remote Changes Only" and always have; and while a software bug there could have caused it, the files that re-appeared were long, long deleted to me, everywhere, and I didn't have copies of them on the NAS. Very nice to have them re-appear for a day and get pulled down for actual long-term backup locally though!
- londons_explore 3y ago
  In the support forum they were pretty clear to "don't touch the root folder while our engineers investigate".
crazygringo 3y ago
> and maybe I have some kind of "never actually delete data" setting enabled, I don't know and haven't looked Almost certainly. This is a feature, so that when users accidentally delete everything, the sysadmin can fix it. > the Workspace admin UI requires a PhD to figure out It's designed for trained sysadmins, not end users. Still, it's pretty easy to figure out with some google searches.
- 015a 3y ago
  I think its bold to assert that its "designed" for anyone; but certainly, it "requires" a trained sysadmin to fully understand what is going on.
  - crazygringo 3y ago
    Ha. Touché. You actually made me laugh out loud. Thanks!

by 015a 3y ago

rkagerer 3y ago

They really ought to coordinate with users in circumstances like these. What if you'd already begun to fix it - would your efforts have been rolled back? Or if you just happened to use the opportunity to undertake a big cleanup / organizational overhaul on your folder structure?

015a 3y ago
Yeah I'm really not sure, except that I definitely did not receive any communication about what happened (this was back in ~May this year). I also did not proactively reach out to Support (busy that day, had backups, and it was fixed by the next day so). Also to clarify; while its technically possible that the Cloud Sync application on my Synology NAS could have done it; it can be configured with bi-directional sync and is fully authenticated to commit files back to Google Drive and delete existing ones. I have it set to "Download Remote Changes Only" and always have; and while a software bug there could have caused it, the files that re-appeared were long, long deleted to me, everywhere, and I didn't have copies of them on the NAS. Very nice to have them re-appear for a day and get pulled down for actual long-term backup locally though!
londons_explore 3y ago
In the support forum they were pretty clear to "don't touch the root folder while our engineers investigate".

crazygringo 3y ago

> and maybe I have some kind of "never actually delete data" setting enabled, I don't know and haven't looked Almost certainly. This is a feature, so that when users accidentally delete everything, the sysadmin can fix it. > the Workspace admin UI requires a PhD to figure out It's designed for trained sysadmins, not end users. Still, it's pretty easy to figure out with some google searches.

015a 3y ago
I think its bold to assert that its "designed" for anyone; but certainly, it "requires" a trained sysadmin to fully understand what is going on.
- crazygringo 3y ago
  Ha. Touché. You actually made me laugh out loud. Thanks!