Hi _ankit_, sorry to read that you and your mom had troubles with her initial Google+ experience. A few things sound like possible issues, and the whole thing

Hi _ankit_, sorry to read that you and your mom had troubles with her initial Google+ experience. A few things sound like possible issues, and the whole thing is valuable feedback, so I'll file a few bugs, and pass the post along to our team. Thanks for taking the time to write it up.