I wonder how far up the HP org chart that decision (to call back a direct sale shipment from the shipper) was made. Maybe doing so was aligned with that person

I wonder how far up the HP org chart that decision (to call back a direct sale shipment from the shipper) was made. Maybe doing so was aligned with that person's OKRs or KPIs, whether or not they considered that this would plausibly lead to complaints on social media (or to a news org consumer columnist?) that'd hurt the brand.