If they sold 1 laptop at a 1000 loss due to a mistake of theirs, it's probably more cost effective to let it go. If they sold 1000 of them, maybe they were deba

If they sold 1 laptop at a 1000 loss due to a mistake of theirs, it's probably more cost effective to let it go. If they sold 1000 of them, maybe they were debating the reputation damage vs the economic loss: with those numbers at least one of the unfortunate customers would make the mistake and the mishandling very public.