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The (US) banks I've experienced will give you an "incident number"[1], you can call the number on e.g. your credit card or bank's website and say you have an in
by yencabulator 3y ago
The (US) banks I've experienced will give you an "incident number"[1], you can call the number on e.g. your credit card or bank's website and say you have an incident number and you'll be connected to a rep who can pull up the details.
[1]: or something like that, I forget the exact words
- gpvos 3y agoMight be nice if you could enter that incident number from the initial phone menu instead of waiting for a human first.
- yardie 3y agoMy card has an international number which is US +1-(AreaCode)-XXX-XXXX. It used to bypass the IVR and send you directly to the top of the queue to a CSR. Because who has time to putz around the IVR when you're paying .25-.50/min to make an international call. Sadly, because some customers figured it out, it just routes you into the queue.