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> This is the golden advice. This bears repeating. It's so simple to check in using another known-good contact method, and btw phone calls are still cool.
by timnetworks 3y ago
> This is the golden advice.
This bears repeating. It's so simple to check in using another known-good contact method, and btw phone calls are still cool.
- nerdponx 3y agoAs everyone else is rightly saying, phone calls are only still cool if your bank or other institution agrees, which some do not.
- lxgr 3y ago> btw phone calls are still cool. Not to large corporations. Have you called one lately? It's a minimum of five minutes of bartering, begging and pleading with the IVR to let you speak to a human, and even then a successful outcome is anything but guaranteed.
- teeray 3y agoUsually doing what the IVR asks is the slowest path. Confusing it by mumbling nonsense so it thinks it can’t understand or ramming never-ending DTMF tones up its input buffer until it chokes works well. For certain companies and certain departments (usually where my ongoing satisfaction is a concern for the company), I’ve sometimes found yelling repeated expletives at the hold music gets me connected faster. I have nothing to substantiate it, but my conspiracy theory is that there’s a customer rage meter that can be gamed (remember “calls may be recorded for quality assurance“). By contrast, when my call is a pure cost center (e.g. product warranty claims), I’ve found there’s a mandatory hold time to encourage you to hang up.
- c0pium 3y ago> yelling repeated expletives at the hold music gets me connected faster The confirmation bias is real!
- darkclouds 3y ago[dead]