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Amex actually once did the same to me several years ago when trying to verify my identity while talking to them. I refused on a couple phone calls. I forget wh
by mint2 3y ago
Amex actually once did the same to me several years ago when trying to verify my identity while talking to them.
I refused on a couple phone calls. I forget whether in the end I gave it to them or not, the details are hazy. I do remember I left feedback.
To my knowledge, Amex actually stopped that practice since then. Because as you note with the citi experience, it is bad.
- malfist 3y agoAmex asked me, via text, to call a number they provided to verify a potentially fraudulent charge and the first thing the number you call asks for is your full credit card number, all digits, not last four, all of them. The line doesn't even identify them as being from amex (not that you should trust it). I called the fraud line on the back of the card (which was different than the number in the text) and they confirmed it was authentic but man, everything about that is straight up phishing. TD Bank is also one that's horrible. Their online banking portal is myonlineaccount.net which is straight up a domain you'd use for phishing.
- jrockway 3y agoMy mortgage got sold to M&T Bank whose web presence is at www3.mtb.com. I love that for them. I wonder what happened to their cert/HSTS setup on www ;)