> I'd call Citi [...] "We'll NEVER call [...]" Those are 2 very different things! Indeed they did not call, you called. > yet you're on the phone with me Tha

> I'd call Citi [...] "We'll NEVER call [...]" Those are 2 very different things! Indeed they did not call, you called. > yet you're on the phone with me That wording is specifically ambiguous as to who placed the call.