4 ms·
I have another idea for Monzo: never call people. You can't rely on people being able to talk on the phone for accessibility reasons, so it should never be nec
by FartyMcFarter 3y ago
I have another idea for Monzo: never call people.
You can't rely on people being able to talk on the phone for accessibility reasons, so it should never be necessary to call people on the phone.
Instead, handle things by the app or wait for customers to call you.
- simonw 3y agoFrom that article: > Remember, we will never call you without arranging it with you first through in-app chat.
- FartyMcFarter 3y agoRight - so why not simply ask people to call them? It would make it a lot simpler to ensure there's no fraudulent calls. No need for some fancy verification method like the one outlined in this article.
- simonw 3y agoThe app verification method is better - it helps protect against people being tricked into calling a fake number (through a deceptive text message, email or internet search).
- FartyMcFarter 3y agoIf people can be convinced to use the app for verification, why can't they be convinced to use the app to find the correct number to call? I think the latter is much more natural for most.
- simonw 3y agoI also like that I can skip a lot of the authentication steps by requesting a call from within the app - that way they already have a head start on identifying me when the call starts.