> If people on the other platforms don't notice or care about these bugs, they're better customers. Or they are experiencing the bug and are slowly but surely

> If people on the other platforms don't notice or care about these bugs, they're better customers. Or they are experiencing the bug and are slowly but surely becoming ex-customers. > Clearly these users aren't profitable. This assumes facts not in evidence. Defect reporting can be ridiculously valuable, especially in situations where your product is delivered over the internet. For example, a user reports a "can't reset password" bug. It turns out to be a hack where the auth address is being redirected to a server that is collecting credentials.