This is a little scary, a lot of people rely on Gmail. Im sensing a fundamental shift from "Free" to "Pay for it" for exactly this reason. When you are a free c

This is a little scary, a lot of people rely on Gmail. Im sensing a fundamental shift from "Free" to "Pay for it" for exactly this reason. When you are a free customer, no one has to care about you. When you are a paying customer, you suddenly have a voice. And no, having ads does not mean that you are paying. Someone else is paying for those ads, if anything they are sponsoring your ability to enjoy a free service devoid of customer support.