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Great case in point. In a well run org, that would've been elevated to a "security incident" just the same as a hack, with their jobs potentially on the line, r
by jalapenos 3y ago
Great case in point. In a well run org, that would've been elevated to a "security incident" just the same as a hack, with their jobs potentially on the line, rather than a week of pleading to them to have mercy.
- noahjk 3y agoa company may very well consider this a “security incident” or other high-priority issue, but at least in my experience, the method of reporting something like this can be vague. While the right answer should be a place to submit a ticket, even internal systems nowadays seem to not let the users set the priority on tickets and instead let L1s try to resolve everything, who may not have the experience to recognize something needs to be elevated. At that point, it seems the only good option is to run the issue up the chain and back down through the right department (which is probably more effective, at the end of the day).
- ssss11 3y agoYeah she was on the L1 helpdesk ticket merry-go-round for a couple of days before I told her what she needed to say to them to have a security team member look at it
- aiisjustanif 3y ago> with their jobs potentially on the line That would be a bit much and not accomplish improvements.