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Yes, that would be better for the user, but this is a free service, and Google has not much too gain from making the process more complicated (imaginative) and
by andreasvc 15y ago
Yes, that would be better for the user, but this is a free service, and Google has not much too gain from making the process more complicated (imaginative) and thus more error-prone. As a user you have the responsibility of keeping your password absolutely safe, if you do that (and better yet use 2-factor auth), nothing should go wrong.
Your option 1) boils down to adding more "passwords" by which the user can authenticate itself, so it's not a fundamentally better protection as they can be guessed by an attacker as well. Requiring a text message confirmation for password changes might be a better idea.
- fauigerzigerk 15y agoAll steps on my list are either fully automated or optional, so it doesn't cost them more. Google has a lot to gain from people entrusting them with their data, that's why they provide a free email service in the first place. It would be a mistake to think that trust is linear. You can't just treat a few people very badly without risking a major backlash against your business model.