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Since HN is about entrepreneurship, I think this article raises good questions, such as, how do you deal when someone makes emotionally-loaded claims against yo
by facorreia 15y ago
Since HN is about entrepreneurship, I think this article raises good questions, such as, how do you deal when someone makes emotionally-loaded claims against your company in the early hours of a Saturday, including multiple submissions to Reddit using a sockpuppet account?
- WiseWeasel 15y agoCall an emergency meeting with the head of your marketing dept. and start hashing out a blog post, I would assume.
- WiseWeasel 15y agoBest short-term reply is probably something agreeing that the quoted response from their representative, if accurate and complete, was dangerously vague for a matter as critical as account suspension for TOS violation, which they take very seriously for important reasons, yadda yadda. This matter will be investigated, and we hope to resolve to everyone's satisfaction. Love, CEO.