Yeah it’s to find the 1–3% who still want to buy something but got lost for whatever reason. “dress for my wife, not sure if she’ll like it.” “well what does sh

Yeah it’s to find the 1–3% who still want to buy something but got lost for whatever reason. “dress for my wife, not sure if she’ll like it.” “well what does she usually wear?” etc. More common retail interaction in some cultures than others.