For what it's worth, I've found (mostly non-dev) customers of one of my e-commerce businesses to be pretty good at filing "bug reports" when they receive faulty

For what it's worth, I've found (mostly non-dev) customers of one of my e-commerce businesses to be pretty good at filing "bug reports" when they receive faulty (or "faulty") hardware. About 50% of the time a complaint will be accompanied by the steps they performed, what they saw and what they expected to see. Often there'll be photos too, and enough information to diagnose remotely. I think the difference with bug reports for commercial software is that it's invariably unacknowledged and unactioned by the developers. Why would you take the time to write out a clean report when the reasonable expectation is that it's ignored?