Users should just use the software. I wouldn't expect the typical user to know about or interact with the internals, much less understand them. Good bug report

Users should just use the software. I wouldn't expect the typical user to know about or interact with the internals, much less understand them. Good bug reports requires at least some understanding of how software works. I'd consider those to be power users. To over-generalize, Linux users are by necessity power users. When you interact with the internals of your operating system regularly, you get a better sense of how software in general works. Particularly when things go wrong. You have to know how to find and read log files to use Linux. IMO, it's inevitable that Linux users give better bug reports because that's a large part of what it's like to use Linux.