> Clearly QA isn't profitable. If people using the software don't notice or care about these bugs, they're better customers. It's not that they don't care abou

> Clearly QA isn't profitable. If people using the software don't notice or care about these bugs, they're better customers. It's not that they don't care about the bug its that they don't care about you. Users will just use a competitor, spread bad word of mouth, and be hesitant to try again - all without telling you a thing about their decision.