in both of your examples it's still undoubtedly better to be educated on the topic. A person with medical or legal knowledge can advocate on their own behalf.

in both of your examples it's still undoubtedly better to be educated on the topic. A person with medical or legal knowledge can advocate on their own behalf. So, swinging this metaphor back to where it came from -- yes, it's not unsurprising that ignorance is the norm, but we must advocate for great enough personal education so as to empower the non-professionals. Bug-reporting is ultimately a user-empowering experience, designed to facilitate the user and make their tools better. This improvement feedback loop isn't developer-only, nor can it ever be; thus all of the reporting tools that are now common-place for the users.