> I don't really understand why support is so important to people. Support is not important, until you need it. There are alt-net providers out there (who sha

> I don't really understand why support is so important to people. Support is not important, until you need it. There are alt-net providers out there (who shall remain nameless) whose engineers are trained to practically breathe down the necks of their customer just after installation in order to get them to post a 5-star review on Trustpilot. However the reality is when the customer has an issue down the line, they discover to their horror that the post-sales support is shit.