The calculator at the bottom of the page is doing some weird calculations. If you have no incidents a year, it still costs you money. So do incidents that take

The calculator at the bottom of the page is doing some weird calculations. If you have no incidents a year, it still costs you money. So do incidents that take zero minutes to resolve. I took apart the code, and this seems to be the equation in use: (revenueTarget / 8760) * resolutionTimeTarget * numIncidentsTarget * resolutionTimeTarget + numEmployeesTarget * avgEmployeeTargeRate This means revenue lost is correlated to the square of the lost time and the cost from employees is a static yearly cost. There are a couple things wrong with it. The third * should be switched with a + and the last term need to be multiplied by the number of incidents. (revenueTarget / 8760) * resolutionTimeTarget * numIncidentsTarget + resolutionTimeTarget * numEmployeesTarget * avgEmployeeTargeRate * numIncidentsTarget Which if anyone at Call Stacking is here, just means changing o = (n / 8760) * e * t * e + i * r; to o = (n / 8760) * e * t + e * i * r * t; or more succinctly o = t * e * (n / 8760 + i * r) I'm assuming that's minified, so numIncidentsTarget * resolutionTimeTarget * (revenueTarget / 8760 + numEmployeesTarget * avgEmployeeRateTarget) Edit: With the correct math, the example is wildly different. It should be $37,277.81, not $87,991.23.