I’m not surprised by my experiences many years ago when trying to use google to support my small app that hit the front page of HN. Not only did they take my ap

I’m not surprised by my experiences many years ago when trying to use google to support my small app that hit the front page of HN. Not only did they take my app offline giving me no recourse for help thus destroying my momentum , it was because I had “upgraded” my server hosting. Apart from this being funny and ironic what was worse is when I mentioned it a year or so later google engineers came out of the wood work on Hn to accuse me fibbing and making a big deal out of something that they clearly had no relation to. I think it was a because they were scared they might be linked to the incident and it would give them a poor performance metric. It was super creepy but made me understand that the organisation is just vast with little concern for the places where innovation comes from and full of selfish gatekeepers worried about looking bad. I have nothing against the company and the good it’s done for me and the world I still rather like it, but I understand that like all good companies without careful attention to respecting the little guy and allowing care and checks through its structure to root out social issues it’s destined to always lag behind. Just my 2 cents and if anything reminds me of what a terribly difficult task I would have if I was a ceo of my own company ( if it were large ). I think most large companies have the same problem and the only solution is to literally test different teams with how they handle specific case studies. It would require alot of careful planning and studying but it would be the only way to resolve such problems. An alternative would be to have an anonymous feedback that is constantly pushed onto customers and constantly checked and mined for insight. if was a major company I would hire myself or someone who had my experiences to do this. But I’m already retired/funemployed lol. Sorry for the rant.