That this person had to take to Twitter and Hacker news to attempt a resolution instead of being able to speak with decent customer support about such a major s

That this person had to take to Twitter and Hacker news to attempt a resolution instead of being able to speak with decent customer support about such a major source of garbage behavior from the company for a non-tiny amount of money is absurd. Among the tech companies, the payment processing firms should have an exceptionally strict set of restrictions (legal ones) on how they can arbitrarily mess with their clients accounts. In many cases, these actions border on outright theft or fraud. In this case it was an enforced refund, but there are many others of money being frozen for months or longer with no clear guarantee of being returned, by a fucking private company that's supposed to be nothing more than a glorified payment processor? Disgusting.