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> Hmm, this is where I disagree -- if you've been scrambling to help, wouldn't the issue have been fixed by now? We scrambled to investigate and fix this parti
by Arathorn 3y ago
> Hmm, this is where I disagree -- if you've been scrambling to help, wouldn't the issue have been fixed by now?
We scrambled to investigate and fix this particular instance (and previous unrelated instances where they'd had problems). When we realised that they were simultaneously screaming about how shit we were, we put it back on the shelf.
- Jasper_ 3y agoI mean, it's still happening to them, one whole year later. To be completely honest, are you unable to recognize that from their perspective, you are shit, because they're having serious issues with your product, and you stopped helping them because... they tried to tell their users that getting dropped from the chatroom is Matrix's fault, not theirs? Can you not see how completely unacceptable it is for thousands of people to be randomly dropped from rooms? Fixing fundamental basic functionality of your app should not be classified as having "burnt a bunch of time investigating this".
- tentacleuno 3y ago> When we realised that they were simultaneously screaming about how shit we were Right, but this is where your response baffles me: they've reported a genuine issue with the implementation, so why not fix it for everybody instead of "put[ting] it back on the shelf" and letting others suffer too? It sort of sounds like "they complained about us, so fuck them and their issue" (except it's not just their issue). Wouldn't it be better to work around disagreements to benefit everybody, instead?