> wow, the pile-on is real tonight. I know it's incredibly hard to not take it personally when people call your baby ugly, but you're not helping things by bei

> wow, the pile-on is real tonight. I know it's incredibly hard to not take it personally when people call your baby ugly, but you're not helping things by being defensive. People seem to have issues with how you (as a company) handle bugs and criticism, and while it may not seem fair or accurate, at very least, it's likely that your company's responses contribute to the perception. If nothing else, it points out a communication problem.