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Ive noticed the worst customer service offenders are companies in monopoly condition markets. Utility companies, cell phone companies, student loan servicers,
by strangesmells06 3y ago
Ive noticed the worst customer service offenders are companies in monopoly condition markets.
Utility companies, cell phone companies, student loan servicers, finance companies (mortgage and house), government...,
etcetera
Once theres no competition a customer needing help becomes a burden. These companies then usually outsource customer service to the most clueless people and have extra long wait times.
- zdragnar 3y agoCustomer retention can cost as much as, if not more than, customer acquisition, depending on the market. If you're a monopoly, you can spend the absolute bare minimum on both.