I just asked them twice on their chat to describe their infrastructure and they won't do it, at least yet. I realize this is in beta, and it's early, but am I

I just asked them twice on their chat to describe their infrastructure and they won't do it, at least yet. I realize this is in beta, and it's early, but am I the only one who would not trust my data to a service where I can't get at least some idea of how they're actually functioning behind the curtain?