I forgot to add, when I walked in there was just two phlebotomists and no one else. And when the old guy walked in there was just the four of us. So it was obvi

I forgot to add, when I walked in there was just two phlebotomists and no one else. And when the old guy walked in there was just the four of us. So it was obvious quest had a rule that customers were supposed to use the kiosk no exceptions. The whole experience smells of management desperation.