I don't disagree with this sentiment. But I also think it will really change help desk / call center work as well. If you can make the person on the phone have

I don't disagree with this sentiment. But I also think it will really change help desk / call center work as well. If you can make the person on the phone have the same accent and language as the caller it makes it easier to understand and more 'comfortable' psychologically. Speech to text + translate could turn the caller's question into a text query in the native language of the agent, the agent's typed response going translate + text to Speech could respond. That makes the call center easier for both customer and agent and opens up the number of people who could be agents thus increasing competition and cutting costs to deliver call center service.