Two comments: 1) Saying the “right” things does not work in the long run because people want results. Also, if the “right” things are not true, they will noti

Two comments: 1) Saying the “right” things does not work in the long run because people want results. Also, if the “right” things are not true, they will notice, and there are usually consequences. 2) I think May Angelou is right that people remember how you make them feel. I also think they remember people’s actions and statements. A good example of this is Google itself. People eventually figured out that the “do no evil” moto was bullshit. They also figured out that when Google said something, you should be skeptical because of Google’s track record of canceling products.