If you tried to make a customer facing chatbot I wouldn't let it generate responses directly. I would have it pick from a list of canned responses. and/or have

If you tried to make a customer facing chatbot I wouldn't let it generate responses directly. I would have it pick from a list of canned responses. and/or have it contact a rep to intervene on complicated questions. But there's no reason this tech couldn't be used for some commercial situations now.