Received a coupon code for a free month, but was immediately charged anyway. Tried to email the address that sent the coupon code, and it failed. Tried to use

Received a coupon code for a free month, but was immediately charged anyway. Tried to email the address that sent the coupon code, and it failed. Tried to use the contact form on the site, and it failed (it says I need to fill out the word in the image, but there's no CAPTCHA on the page). Not a great first impression.