If a company puts itself in a position as gatekeeper between people and essential services, it behooves them to put in the effort to equalize access. Intention

If a company puts itself in a position as gatekeeper between people and essential services, it behooves them to put in the effort to equalize access. Intention doesn't have much if anything to do with it, it's a plainly obvious outcome that focusing purely on market economics will disadvantage people in systematic ways, especially if those disadvantages are correlated with other features of their experience and identity. Phone and internet access should be a public good.