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Update: At 1:40PM Eastern Time I saw that Instagram took down the post. It has still not replied to my email. Interesting experiment. The author I think makes
by underseacables 3y ago
Update: At 1:40PM Eastern Time I saw that Instagram took down the post. It has still not replied to my email.
Interesting experiment. The author I think makes a really outstanding point when it comes to companies like Meta: concerns, complaint, actual grievances, go into a black hole. If you get locked out of your Instagram account, you're basically screwed. If it gets hacked, good luck, trying to get it back. I would like to see government doing more to force social media companies, to take responsibility for their users, and respond to their concerns.
Of course, if you don't like it you can go to another service, you don't have to use Instagram, you're not a customer if you are using a free service etc etc.
There are all sorts of retorts to this. Unfortunately this practice of ignoring users is not limited to just Instagram. There are a lot of companies that people use and depend on, but could not get them to respond to legitimate concerns to save their life.