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McDonalds revamped their stores here and reduced their in store frontline staff. There are kiosks but there is a dedicated staff member standing around to help
by tibbydudeza 3y ago
McDonalds revamped their stores here and reduced their in store frontline staff.
There are kiosks but there is a dedicated staff member standing around to help people use it.
It is sort of defeats the purpose and it is slow as molasses and UI nightmare.
Also Uber is too expensive for a happy meal and I loath using the drive through.
The display and the speaker barely works so it is repeating and shouting an order 3 times before they get it right.
- blue_cookeh 3y ago> It is sort of defeats the purpose but instead of 3 people stood serving customers you now have 1 helping 6+ place orders. I'm not sure I see how it defeats the purpose.
- tibbydudeza 3y agoThe throughput rate of the kiosk is lower than that of a cashier and POS machine - it is hunt and peck for what you need - confusing flip menus and there is no quick keys like the POS for selecting condiments or addons for a meal so it takes way longer. It is annnoying.
- JohnFen 3y agoI rarely eat an McDonald's, but had gone inside one a few month ago that had those kiosks. I found the experience to be horrendous. Using them was slow, confusing, and extremely frustrating. I decided to eat elsewhere.
- valdiorn 3y agoIt never, ever gets my order wrong, though, which is something I cannot say for the workers with limited to no English comprehension that used to take my orders (accents are hard)