Something to keep in mind is that these support agents do not work for Microsoft. They're all outsourced. I've had Azure Pro support experiences where the "engi

Something to keep in mind is that these support agents do not work for Microsoft. They're all outsourced. I've had Azure Pro support experiences where the "engineer" suggested to do something that was simply not possible within the Azure service I was using. Jump over to enterprise support and there's a good chance you'll get an FTE (or an FTE after demanding an escalation).