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Hmm. A $1200 generator I bought on Amazon was a lemon; the control board somehow didn't work properly and it wouldn't start reliably. After a local rep attemp
by topspin 3y ago
Hmm. A $1200 generator I bought on Amazon was a lemon; the control board somehow didn't work properly and it wouldn't start reliably. After a local rep attempted repairs the manufacturer told me to obtain a refund from Amazon and they would take the bad unit.
Amazon refunded every cent, sight unseen with one phone call, and placed no obligation on me to return the original unit; "dispose of it as you wish." Shortly after, the manufacturer said they were shipping me a replacement. Despite being told about the full refund the manufacturer didn't care and freighted me the replacement.
Free 9KW Westinghouse generator.
- lcnPylGDnU4H9OF 3y ago> Free 9KW Westinghouse generator. Isn't it 2 (or like 1.5) free generators, or did I get lost somewhere along the way? - Buy faulty generator - Get refund without return (free faulty generator!) - Get replacement generator (free generator!) It's also amazing how inefficient Amazon can be in some cases while still being one of the most profitable companies in history.
- topspin 3y agoPerhaps I wasn't clear. The bad one went to the manufacturer and they replaced it. Amazon just refunded the purchase. I'm left with 1.0 working generators I didn't pay for. Maybe it's all down to being Prime for I don't know how long. Amazon just said "here's your money, kthxbye."
- lcnPylGDnU4H9OF 3y agoAh, that makes sense. I would bet Amazon was aware that the manufacturer would ask for it back if that’s the case. Presumably also the manufacturer footed the bill.