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I recently bought a used vehicle from a dealer. I immediately took the vehicle on a 3 hour car trip. The car broke down at near the end of the trip, surging eng
by a_subsystem 3y ago
I recently bought a used vehicle from a dealer. I immediately took the vehicle on a 3 hour car trip. The car broke down at near the end of the trip, surging engine, then died, then wouldn't restart. It restarted after a few minutes and I limped (under 60) the rest of the way to destination. The dealer had 2 drivers bring me a (free) loaner car for 5 days while they fixed my vehicle for free. I used to work at a few other car dealerships and at least at those places as well as the one I bought from, this is pretty standard operating procedure. Amazon going to do that?
- topspin 3y agoI had a similar experience. Bad antilock manifold on a new model Nissan. Took three weeks for the part to appear. I suspect there was a design defect that Nissan had to figure out. Meanwhile I drove a dealer loaner for free. All warranty work, recall work and other repairs were handled correctly over a 12 year period. Last year I bought a used truck sight unseen from a dealer on the other end of the continent. They handled all the shipping hassle competently, working with the shipper, bank, title stuff in both states and everything else. They were 100% forthright on everything about the vehicle, including live video inspection, proof of maintenance, etc. I got exactly what I expected.