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“Unfortunately, in this instance, there was a serious breach of the process,” the statement read. “We are addressing the situation with the parties involved.”
by fhub 3y ago
“Unfortunately, in this instance, there was a serious breach of the process,” the statement read. “We are addressing the situation with the parties involved.”
I'm very curious what the process is. Can anyone call up the main support line and say they are law enforcement? Or is there some special number and then some way the caller can identify themselves as law enforcement. e.g provide a one-time code that is pulled up from some app in their squad car.
- bombcar 3y agoNormally there's a "call back" procedure, where someone can verify the law enforcement number and hang up and call back, or similar. In reality social engineering is a thing. Likely you need to get past the first-line support to someone who has authority.
- jedberg 3y agoUsually when I have dealt with these sorts of requests, the way we verified they are legit law enforcement was by asking what department they work for, and then independently finding the number of that agency and verifying their badge number. It added time to the process but we wanted to protect our users as much as possible.
- belltaco 3y agoSo anyone with a name and badge number of an officer could impersonate one?
- jedberg 3y agoOnly if they could also control the phone number we would find for that law enforcement agency. We would call them back through the number we found independently by calling the switchboard and asking for that officer/badge number.