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I absolutely prefer online ordering. I'll use the app to order even if I'm standing in the restaurant and there is a human and no line. Telling a human what I

I absolutely prefer online ordering. I'll use the app to order even if I'm standing in the restaurant and there is a human and no line. Telling a human what I want means that person has to hear me, understand me, and then press the right buttons on the register (which in a lot of cases is literally the same buttons I press in the app). All that does is introduce another place for error. My doing it myself I can confirm that my order is exactly correct.

Isthatablackgsd 3y ago
My issue with online ordering is that I will be missing higher degree of customizability, options and allergies for some case. Online ordering does not cover edge cases. If I like the ingredients that comes with the food, then online ordering is awesome. If I want to further customize it, I am limited to online ordering offerings (in some case, I barely could). I found in-person ordering is reliable enough that they know what I am asking for and could try to swap out a different menu to get me a cheaper price for the same quality. In online ordering, it didn't have an ability to do that. If I order a cheeseburger and remove the cheese, it is just a hamburger. In-person ordering knows that and would change it hamburger, the online ordering does not and keep it as cheeseburger minus the cheese while keeping it as cheeseburger price.
- jedberg 3y ago
  > In-person ordering knows that and would change it hamburger, the online ordering does not and keep it as cheeseburger minus the cheese while keeping it as cheeseburger price. Maybe your experience was different but I've found the opposite. I usually had to tell them "actually it's cheaper if you ring it up this other way". The big one was nuggets at McDonalds. I wanted 40 nuggets once (for a group!) and they had a deal on the 10 packs, so it was cheaper to order four 10 packs than two 20s. They kept insisting that two 20s had to be cheaper. I had to twist their arm to ring it up as four 10s and even after that they still didn't understand why it was cheaper. > My issue with online ordering is that I will be missing higher degree of customizability At most places with app based ordering, I've lately found that even in person they can't do the customizations anymore because they are using the same app I am but on an iPad in front of themselves.
bbarn 3y ago
Until a different human prepares it and missing the line on the order ticket... source: Despite my best efforts everything still seems to come with mayo on it half the time.
- jedberg 3y ago
  Sure but that problem happens no matter how you place the order. :)
timeon 3y ago
> doing it myself You can even skip the cook.
- jedberg 3y ago
  I would if they let me! The main advantage to going out is that someone else has done the prep (buying, storing, chopping, slicing, etc) and someone else is cleaning up. I actually like the cooking part, but you can't do it without the other parts.

Isthatablackgsd 3y ago

My issue with online ordering is that I will be missing higher degree of customizability, options and allergies for some case. Online ordering does not cover edge cases. If I like the ingredients that comes with the food, then online ordering is awesome. If I want to further customize it, I am limited to online ordering offerings (in some case, I barely could). I found in-person ordering is reliable enough that they know what I am asking for and could try to swap out a different menu to get me a cheaper price for the same quality. In online ordering, it didn't have an ability to do that. If I order a cheeseburger and remove the cheese, it is just a hamburger. In-person ordering knows that and would change it hamburger, the online ordering does not and keep it as cheeseburger minus the cheese while keeping it as cheeseburger price.

jedberg 3y ago
> In-person ordering knows that and would change it hamburger, the online ordering does not and keep it as cheeseburger minus the cheese while keeping it as cheeseburger price. Maybe your experience was different but I've found the opposite. I usually had to tell them "actually it's cheaper if you ring it up this other way". The big one was nuggets at McDonalds. I wanted 40 nuggets once (for a group!) and they had a deal on the 10 packs, so it was cheaper to order four 10 packs than two 20s. They kept insisting that two 20s had to be cheaper. I had to twist their arm to ring it up as four 10s and even after that they still didn't understand why it was cheaper. > My issue with online ordering is that I will be missing higher degree of customizability At most places with app based ordering, I've lately found that even in person they can't do the customizations anymore because they are using the same app I am but on an iPad in front of themselves.

bbarn 3y ago

Until a different human prepares it and missing the line on the order ticket... source: Despite my best efforts everything still seems to come with mayo on it half the time.

jedberg 3y ago
Sure but that problem happens no matter how you place the order. :)

timeon 3y ago

> doing it myself You can even skip the cook.

jedberg 3y ago
I would if they let me! The main advantage to going out is that someone else has done the prep (buying, storing, chopping, slicing, etc) and someone else is cleaning up. I actually like the cooking part, but you can't do it without the other parts.