Sure. But according to the article the cost of the tech is not worth it for the businesses and so they're cutting those expenses. Reducing labour costs only hel

Sure. But according to the article the cost of the tech is not worth it for the businesses and so they're cutting those expenses. Reducing labour costs only helps business when customer demand either remains constant or doesn't dip enough to offset the savings. And customer demand is driven, in part, by demographics. I have a feeling that apps will become more popular over time, not only due to cost savings (assuming this will be true) but also because the target demographic will be more accustomed to using their phones for absolutely everything. I completely recognize that I'm the middle-aged equivalent of the 80 year-old who still pays for groceries with a personal cheque.