If you are a developer, you really should observe your users struggle with your software. It will make it very clear that all that clever stuff you thought of j

If you are a developer, you really should observe your users struggle with your software. It will make it very clear that all that clever stuff you thought of just confuses the hell out of everybody. And since I am a developer, I have never felt as much shame as when I realised what horrific workflow I had accidentally foisted upon my unsuspecting customers.